FAQ

              Do you deliver special occasion cakes?

Any special occasion cake over 50 servings can be delivered for a fee.  Any 3-tier special occasion can be delivered (exceptions can be made).  Delivery charge is $15.00 Lockport area out side of Lockport $30.00 delivery and set up. Delivery is available for orders totaling $60.00 or more (Lockport area) $100.00 or more out of the area.

         
            What kind of decoration is included in the price?

We are able to include fresh flowers/ribbon and other decoration on all special order cakes.

                 

                  Do you do custom decoration?

Custom decoration is available and priced on a case by case basis. Please email us for a quote.

                   

                 Do you put photos on cakes?

Yes we do. Inquire about pricing.

 

          Am I able to order a cake with a special theme?

Special themes are available upon request.

 

                      Do you do kids cakes?

Creative cake ideas for children's birthdays can be accommodated and are our specialty.

       

              Is there a deposit on my cake order?

Yes there is a 50% non refundable deposit on all cake orders. You can send in payment, via PayPal payments or stop into our store.

 

         Am I limited to only the designs in your album?

No, E.M.C  prides itself with its creativity and pushing our designers to the limits. You are more than welcome to bring in new ideas that might interest you.

 

           How do I know how much a Wedding cake will cost?

All Tiered cakes are priced based upon guest size, design, filling and delivery. During your consultation you will get an accurate price.

 

                 Can I order sheet cakes for additional servings?

Yes you can see our prices for sheet cakes

 

                 Do you have cakes ready for same day pick-up?

No, all our work is customized and pre-ordered unless on open house dates. Check our schedual to view dates, times and menues

 

 

              How far in advance should I order my cake?

Please schedule your cake at least two weeks in advance but always e-mail us for availability. 

 

   

          Do you provide cake tasting for special occasion cakes?

If your cake order is for 30 servings or more we will be happy to schedule a tasting.

 

      Can you hold a date for me until I make up my mind?

Unfortunately, a date cannot be reserved unless a deposit is paid.  Our orders are based on “first come – first served” basis.  Emails or phone calls are not enough to secure a date.

 

 Do you limit the number of special occasion cakes per weekend?

Yes 3 wedding cakes per weekend  23 designer cakes per weekend.

 

               What if my date changes at the last minute?

As soon as you know of a possible date change, please contact us.  But be advised, we may not be able to accommodate a date change due to other scheduled cake orders.  In this case the cake must be picked up on the first date booked. Please refer to your contract for more specific details

 

       Can I schedule a consultation for a special occasion cake?

A consultation is not necessary.  Most orders can be placed by email or phone. However, all email orders and phone orders require a credit card payment or deposit.

 

                         Do I pre-pay the cake order?

All orders require a 50% deposit payment at the time order is placed.  

 

 

             Is there a minimum price to order from E.M.C

Yes, our minimum order is 10 servings $30.00 for designer cakes.

 

 

                      How do I pay for my cake?

At this time we accept cash, VISA and MasterCard (credit or debit) only.

 

                     How should I transport my cake?

We can deliver your cake/order to make sure it's transported without damages. It should be on a flat surface and not on the seat

 

 

All information is subject to change without notice….


Thank you for shopping with us!